Return Policy – Care Fashion

At Care Fashion, we prioritize your satisfaction and have refined our return policy to provide a seamless experience. Please acquaint yourself with the following guidelines:

1. Return Period: We understand that preferences may change. Therefore, you have a 3-day window from the day of receiving your item(s) to request a return. Returns will only be considered in cases of defectiveness.

2. Condition of Returned Items: For a return to be accepted, the item(s) must be in their original condition, with all tags securely attached. The product should be unworn, unwashed, and devoid of added scents. Please ensure the item is returned in its original packaging.

3. Return Process: To initiate a return due to a defect, kindly contact us at carefashion@outlook.com, providing your order number and details of the defective product. We will guide you on the return process.

4. Refund Processing: Upon receiving the returned product, we will conduct a thorough examination. If the item is confirmed defective, a refund will be processed. Refunds will be issued through the original mode of payment and may take up to 45 days.

6. Cancellation Policy: Customers can cancel their orders within 24 hours of placing them. However, a 5% fee (payment gateway commission) will be deducted from the refunded amount. Refunds will be credited to the original payment method used, and the process may take up to 45 days.

7. Contact Information: For any inquiries or to initiate a return, please contact us at carefashion@outlook.com or call us at +96176056844.

8. Exceptional Service: Our return policy is designed with your satisfaction in mind. If an item falls short of your expectations, we are committed to assisting you in finding the perfect outfit.

Additionally, please be aware that when exchanging an item, customers are responsible for covering the cost of returning the old item and the shipping of the new item. The difference in price, which includes applicable taxes, will be accurately calculated during the return process.

Thank you for choosing Care Fashion. We look forward to serving you with dedication and care.